It’s been a while since I wrote anything here. But, can always start again now.
In some ways I wish I could write about all the strangeness in my life but I have the fear that people involved in any of it will come across this and I’ll get into a bunch of trouble. On the other hand, that probably isn’t likely anyway.
Example:
Today I had my ear chewed off by a girl. Completely unjustified, uncalled for and just plain wrong. Now, this girl happens to be the older sister of my girlfriend, who would take it badly if I tore her sister a new asshole like she was asking for. I was calm and acted rationally and in the end she realised her wrong (maybe) and ended up in tears.
Now, I would like to write the details here but I have the fear of people involed finding it… What to do…
Stay tuned…
Cancelling membership by phone while in a different time zone leaves only a few hour window to do so. Remembering to do so in that narrow window can be a problem if you are me. So it takes me a couple days.
I give a call to the second, international number and am given a few options. I press 8 as that’s the only option that is supposed to send me to an operator. Every time I press it, it rings and then cuts out. I try about five times then call the other number, with which I’m connected to a person straight away.
After I give my user details the conversation went something like this:
Note also that the guy I spoke to was very polite and even the entire conversation.
Audible guy: So, what can I do for you today sir?
Me: I want to cancel my membership.
A: Okay sir, am I able to ask why?
M: There are a number of reasons but the first is the DRM crap Audible has with the files.
A: I’m sorry sir, could you say that again?
M: I don’t like the DRM with the files.
A: DRM…? Sir, what this DRM thing?
M: DRM stands for Digital Rights Management. It stops me doing what I want to do with the Audible files.
A: DRM… DRM… I’m sorry sir, could you tell that to me again?
M: Digital Rights Management means I can’t do shit with the files I paid for unless I turn them into MP3 which takes too long and wastes my time.
A: Oh you mean the .aa files?
M: Yeah sort of. Although it’s the DRM that’s in the .aa files, not the files themselves…
A: I think a lot of customers have a problem that the files aren’t in MP3. Our tech guys say that you can’t turn them into MP3. I’m sorry that this is a problem for you sir.
M: Yes you can, it’s just a waste of time.
A: Oh…
M: Why cant I cancel my membership online?
A: You can sir.
M: I couldn’t, it just sent me to a page with these phone numbers.
A: If you click on account details and then click make changes to my membership. At the bottom of the screen you should see cancel membership plan.
M: And when I click that I just get a screen with phone numbers to call to cancel my membership. That’s all, no other options.
A: Oh, they must have changed it…
M: Can I cancel my membership?
A: Yes sir…. but… um… it seems that you have 2 credits on your account and if you cancel now, you’ll lose them.
M: Okay… when did they go on there?
A: Let me see sir… oh, today!
M: Right… just forget it, I’ll have to cancel another time.
The guy was either fucking with me or an idiot. I’m leaning towards the former.
