I signed up to Audible 2 months ago because I received a one month free promotional offer with a new Creative MP3 player (I’m just not into ipod restrictions). I got a couple of audio books and when the next months billing came around and was 1. Too lazy to cancel my membership, 2. Thought that I wouldn’t mind a couple more audio books, and 3. Hadn’t yet actually tried to listen to the audio books that I already downloaded.
When I did try to listen to the audio books I found that they didn’t want to transfer to my MP3 player because their Audible Manager is a piece of junk software and the files are DRM protected (which I had already assumed). So, I had to waste my time figuring how to rip the audible files to MP3 and then waste more time actually doing it.
Got to love that DRM…
Although I’m generally happy to pay for things, I want to be able to use them, so I figured it’s a lot easier and far less time consuming to get audio books elsewhere, not to mention, um, cheaper… and I can listen to them however and whichever way I like.
Come this months billing and I try to cancel my membership. But no, can’t do that online. “You are free to put your credit card information online but we wont let you take it off”. What they gave me was this rubbish:
“Need to Cancel Your Audible Membership?
We want to provide you with the best possible customer experience, even if you decide to cancel your membership.
Please contact us toll-free via phone at: 888-396-6348
Outside of the USA and Canada please use 973-820-0400
Hours
• Monday – Friday: 9AM-10PM EST
• Saturday: 10AM-7PM EST
This will allow us to:
• Address technical or usability issues that might be hindering your use of Audible
• Make sure you know about all of the benefits of Audible membership
• Get your feedback, so that we can continuously improve the service
We appreciate your business and thank you for your patience.
Click here to return to My Account”
I’m sorry but that just isn’t good enough. That’s a ridiculous tactic to make it too much of an effort to cancel your membership.
For me, Audible is too much of an effort and wastes too much time to bother being a member.